Shipping policy

Shipping Policy

Luma Valea Boutique

At Luma Valea Boutique, every piece is prepared with intention and care. We are committed to delivering your order with the same level of elegance in which it was created—securely, efficiently, and beautifully packaged from our studio in the United States.

1. Processing Time

Each order is thoughtfully prepared and processed within 1–2 business days (Monday–Friday, excluding public holidays).

Orders placed after 2:00 PM EST, or during weekends and holidays, will begin processing the following business day.

During high-demand periods, including seasonal launches, promotions, or holidays, processing times may be extended slightly. Any delays will be communicated promptly through our website and official social channels.

2. Shipping Destinations

We are pleased to offer:

  • Domestic Shipping: United States
  • International Shipping: Worldwide

3. Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout and vary based on destination, package weight, and selected delivery method.

United States Shipping

  • Standard Shipping (USPS / UPS Ground or equivalent)
    Estimated Delivery: 3–7 business days after dispatch
  • Express Shipping (Priority / Expedited Services)
    Estimated Delivery: 1–3 business days after dispatch
    (Orders placed before 12:00 PM EST receive priority processing)
  • Complimentary Shipping
    Enjoy complimentary standard shipping on all orders over $150 USD

International Shipping

We proudly ship worldwide with care and attention to every detail.

  • Standard International Shipping
    Estimated Delivery:
    • Canada: 5–10 business days
    • Europe (EU/UK): 7–14 business days
    • Rest of World: 10–20 business days
  • Express International Shipping
    Estimated Delivery: 3–7 business days (availability varies by destination)

Please note that all delivery timelines are estimates. Delays may occasionally occur due to customs processing, carrier disruptions, or circumstances beyond our control.

4. Customs, Duties & Taxes

For international orders, customs duties, import taxes, and related fees may be applied by the destination country upon arrival.

These charges are not included in your order total and remain the responsibility of the customer.

We encourage you to consult your local customs office prior to ordering for more detailed information.

Luma Valea Boutique is not responsible for delays caused by customs clearance procedures.

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

Tracking updates may take up to 24 hours to activate after shipment.

You may follow your delivery directly through the carrier’s website, such as USPS, UPS, DHL, or equivalent.

6. Lost or Damaged Packages

Each order is handled with care; however, should your package be lost or arrive damaged, we are here to assist you.

Please contact us immediately with your order details.

For damaged items, kindly include clear photographs of both the product and packaging so we may assist you efficiently.

All original packaging should be retained until the claim process has been completed.

We will work closely with the carrier to resolve the matter as swiftly as possible.

7. Incorrect Shipping Information

Please ensure all shipping details are entered correctly at checkout, as orders are processed exactly as provided.

If an error is noticed, contact us immediately. While we will do our best to accommodate changes before dispatch, modifications cannot be guaranteed once processing has begun.

Luma Valea Boutique is not responsible for deliveries made to incorrect or incomplete addresses provided at checkout.

Additional shipping fees may apply if a parcel is returned and requires reshipment.

8. Returns & Exchanges

For information regarding returns, exchanges, or refunds, we invite you to review our dedicated Returns Policy, where you will find full details regarding eligibility and process.