Refund policy
Refund & Returns Policy
Luma Valea Boutique
At Luma Valea Boutique, every order is prepared with care and attention to detail. If for any reason your purchase is not quite right, we are here to ensure the return process is smooth, transparent, and handled with care.
1. Return Window
We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.
2. Eligibility for Returns
To be eligible for a return, items must meet the following conditions:
- In the same condition as received
- Unworn, unused, and unwashed
- In original packaging
- With all original tags attached (if applicable)
- Accompanied by proof of purchase
Items that do not meet these requirements may not be accepted.
3. How to Start a Return
To begin a return, please contact us directly.
Once your return request is approved, we will provide:
- Return instructions
- Return shipping details or label (when applicable)
- The correct return address
Please note that items sent back without prior approval will not be accepted.
If you have any questions, our team is always available to assist you.
4. Damages & Order Issues
We kindly ask that you inspect your order upon delivery.
If your item arrives defective, damaged, or incorrect, please contact us immediately so we can review the issue and resolve it promptly.
Our goal is to ensure every order meets the highest standard of quality and care.
5. Exceptions / Non-Returnable Items
For hygiene, safety, and quality assurance reasons, certain items are non-returnable, including:
- Perishable goods
- Custom or personalized items
- Personal care products
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
If you are unsure whether your item qualifies, we encourage you to contact us before placing your order.
6. Exchanges
To ensure the fastest resolution, we recommend the following process:
- Return your original item for approval
- Once approved, place a separate order for the replacement
This allows for quicker processing and better availability.
7. European Union 14-Day Cooling-Off Period
For orders delivered within the European Union, customers are entitled to cancel or return their order within 14 days, for any reason and without justification.
To be eligible, items must be:
- Unused and in original condition
- In original packaging
- With all tags attached (if applicable)
- Accompanied by proof of purchase
8. Refunds
Once your return is received and inspected, we will notify you regarding the approval status of your refund.
If approved, refunds will be issued to your original payment method within 10 business days.
Please note that banking institutions may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at: